Return policy

Thank you for shopping with philaroa.com. We are committed to ensuring your satisfaction. Below is our return and refund policy for your review.

Return Eligibility

You may request a return within 30 days of receiving your order. To qualify:

    •    The item must be unused and in its original condition

    •    All tags and packaging must be intact

    •    A valid proof of purchase (receipt or order confirmation) is required

Return Process

Contact us at [email protected] or call +1 839 800 3404 to initiate a return. We will provide detailed instructions and, if eligible, a prepaid return label.

All returns must be sent to:

18915 Allendale Forest Dr, Richmond, TX 77407

Non-Returnable Items Include:

    •    Customized products

    •    Opened personal-use goods

    •    Clearance items marked as final sale

    •    Items without original packaging

Refund Timeline

Once your return is received and inspected, you will be notified. Approved refunds are issued to your original payment method within 10 business days. Delays may occur depending on your bank’s processing time.